Privacy Policy

Mochi Sofa Pty Ltd

ACN 700 920 663
Last updated: 26 August 2026

1. About this Privacy Policy

Mochi Sofa Pty Ltd (Mochi Sofa, we, us or our) respects the privacy of our customers and visitors to our website.

This Privacy Policy explains how we collect, hold, use and disclose personal information when you visit www.mochisofa.com.au, create an account, purchase our products, contact us or otherwise interact with Mochi Sofa.

We are committed to handling personal information responsibly and transparently and, where applicable, in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

2. What Personal Information We Collect

The types of personal information we may collect depend on how you interact with Mochi Sofa and may include:

(a) your name;
(b) email address;
(c) telephone number;
(d) billing and delivery address;
(e) account and login information;
(f) details of products you purchase, including your order and transaction history;
(g) communications between you and Mochi Sofa, including customer service, delivery,
return, refund and warranty enquiries;
(h) information you voluntarily provide when contacting us;
(i) information necessary to process or verify payments, although payment card and other
payment information may be collected and processed directly by our payment providers
rather than being stored by Mochi Sofa;
(j) technical information relating to your use of our Website, including your IP address,
browser type, device information and general usage information; and
(k) information collected through cookies, analytics and similar technologies.

We will only seek to collect personal information that is reasonably necessary for our business activities or otherwise permitted or required by law.

3. How We Collect Personal Information

We generally collect personal information directly from you when you:

(a) place an order through our Website;
(b) create or use a customer account;
(c) contact us by email, telephone, through our Website or through another communication
channel;
(d) request information about a Product;
(e) make a return, refund or warranty claim;
(f) communicate with us regarding delivery;
(g) otherwise provide information to us; or
(h) browse or interact with our Website.

Some information may also be collected automatically through Shopify, cookies, Google Analytics and other technologies used to operate and understand the performance of our Website.

We may also receive information from service providers where reasonably necessary to operate our business, including delivery providers and payment providers.

4. Why We Collect and Use Personal Information

Mochi Sofa may collect, hold and use personal information for purposes including:

(a) processing and fulfilling orders;
(b) processing or facilitating payments;
(c) arranging the delivery of Products;
(d) communicating with customers about orders and deliveries;
(e) creating and administering customer accounts;
(f) providing customer service;
(g) responding to questions and enquiries;
(h) processing cancellations, returns, refunds and warranty claims;
(i) investigating lost or damaged deliveries;
(j) preventing or investigating fraud, misuse or unlawful activity;
(k) maintaining appropriate business, accounting and transaction records;
(l) operating, maintaining, securing and improving our Website;
(m) understanding how customers and visitors use our Website;
(n) measuring Website traffic and performance;
(o) complying with our legal and regulatory obligations; and
(p) protecting the rights, property and safety of Mochi Sofa, our customers and others.

We will not use personal information for an unrelated purpose unless permitted by law or, where required, we have obtained your consent.

5. Shopify and Customer Accounts

Our online store is operated using Shopify.

When you visit our Website, create a customer account or purchase a Product, certain personal information may be collected, processed, stored or otherwise handled through Shopify's systems.

This may include information required to operate the Website, process orders, maintain customer accounts, provide checkout functionality, prevent fraud and provide other ecommerce services.

Shopify maintains its own privacy practices regarding information it processes through its services.

Mochi Sofa may also use applications or integrations connected to Shopify. Where such services process personal information on our behalf, we will take reasonable steps appropriate to the circumstances to use reputable service providers and limit access to information reasonably required for the relevant service.

6. Payments

Payments made through the Website may be processed by third-party payment providers made available by Mochi Sofa from time to time.

Depending on the payment method selected, payment information may be provided directly to the relevant payment provider.

Mochi Sofa does not intend to independently store complete credit or debit card numbers where those details are processed directly by our payment providers.

Payment providers may collect and process personal information in accordance with their own privacy policies and legal obligations.

7. Delivery and Courier Providers

Where you purchase a Product that requires delivery, Mochi Sofa may disclose personal information reasonably necessary to arrange and complete the delivery to our courier, freight or delivery providers.

This information may include:

(a) your name;
(b) delivery address;
(c) telephone number;
(d) relevant delivery instructions; and
(e) other information reasonably necessary to arrange or complete delivery.

We do not provide delivery providers with customer information for unrelated purposes where doing so is within our control.

8. Google Analytics, Cookies and Website Information

Mochi Sofa may use Google Analytics and similar analytics technologies to understand how visitors use our Website and to help us improve our Website, Products and customer experience.

Google Analytics and similar services may collect information such as:

(a) your device and browser information;
(b) IP address and approximate geographic information;
(c) pages viewed and interactions with the Website;
(d) the time and duration of visits;
(e) referring websites or sources; and
(f) information collected using cookies or similar technologies.

Cookies are small data files that may be stored on your device when you visit a website.

They can be used for purposes including maintaining Website functionality, remembering preferences, understanding Website usage and measuring performance.

You may be able to control or disable cookies through your browser or through privacy controls made available on our Website. Disabling certain cookies may affect the operation or functionality of parts of the Website.

Where we introduce additional advertising or analytics technologies in the future, we will update our privacy practices and this Privacy Policy where reasonably necessary.

9. Direct Marketing

Mochi Sofa does not currently use customers' personal information to send regular promotional marketing emails or SMS messages.

If Mochi Sofa introduces direct marketing communications in the future, we will only send those communications where permitted by applicable law.

Where required, customers will be given an opportunity to consent to receiving marketing communications.

Any direct marketing communication sent by Mochi Sofa will provide an appropriate method for the recipient to unsubscribe or opt out of receiving further communications.

Operational communications relating to an existing order, customer account, delivery, refund, warranty claim or customer service matter are not treated as promotional marketing communications.

10. When We May Disclose Personal Information

Mochi Sofa does not sell customers' personal information.

We may disclose personal information where reasonably necessary to operate our business, including to:

(a) Shopify and ecommerce service providers;
(b) payment processors and payment gateway providers;
(c) courier, freight and delivery providers;
(d) Website hosting, information technology and security providers;
(e) analytics providers, including Google Analytics;
(f) professional advisers such as accountants, lawyers and insurers where reasonably
necessary;
(g) government agencies, regulators, law enforcement bodies or courts where required or
authorised by law; and
(h) other service providers reasonably necessary to operate our business or provide services requested by you.

We seek to limit disclosures to information reasonably necessary for the relevant purpose.

11. Overseas Processing and Disclosure

Some of the third-party technology and service providers used by Mochi Sofa, including ecommerce, payment, cloud, analytics or technology providers, may process or store personal information outside Australia.

The countries in which information is processed may vary depending on the infrastructure and service providers being used.

Where applicable, Mochi Sofa will take reasonable steps required by Australian privacy law in relation to overseas disclosures of personal information.

Because third-party technology providers may change the locations in which they process information, it may not always be practicable for Mochi Sofa to identify every overseas location in this Privacy Policy.

12. Security of Personal Information

Mochi Sofa takes reasonable steps appropriate to the nature of our business and the information we hold to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure.

These measures may include the use of reputable ecommerce and payment platforms, password-protected accounts, appropriate access controls and limiting access to personal information to people who reasonably require it for business purposes.

However, no method of electronic transmission or storage is completely secure, and Mochi Sofa cannot guarantee the absolute security of information transmitted or stored electronically.

If we become aware of a data breach, we will assess and respond to it in accordance with our legal obligations.

13. Retention of Personal Information

Mochi Sofa will retain personal information for as long as reasonably necessary for the purposes for which it was collected, including fulfilling orders, maintaining appropriate business and transaction records, handling warranty or customer service matters and complying with legal, taxation, accounting or regulatory requirements.

Personal information may also be retained by third-party service providers in accordance with their own retention requirements and applicable laws.

When personal information is no longer reasonably required and we are not legally required to retain it, we will take reasonable steps appropriate to the circumstances to delete, destroy or de-identify it.

14. Accessing and Correcting Your Personal Information

You may contact Mochi Sofa if you would like to request access to personal information we hold about you or believe that information we hold about you is inaccurate, out of date, incomplete or misleading.

Some customer information may also be accessible or editable through your customer account.

Requests can be made by contacting:
Email: info@mochisofa.com.au

We may need to verify your identity before providing access to or correcting personal information.

We will respond to reasonable requests within an appropriate timeframe and in accordance with any applicable legal requirements.

15. Privacy Questions and Complaints

If you have a question or concern about how Mochi Sofa has handled your personal information, please contact us at:

Mochi Sofa Pty Ltd
Email: info@mochisofa.com.au

Please provide sufficient information for us to understand and investigate your concern.

We will endeavour to acknowledge and investigate privacy complaints within a reasonable timeframe and communicate the outcome where appropriate.

Where the Privacy Act 1988 (Cth) applies to Mochi Sofa and you are not satisfied with our response, you may have the right to make a complaint to the Office of the Australian Information Commissioner (OAIC).

16. Third-Party Websites and Services

Our Website may contain links to, or interact with, websites and services operated by third parties.

Mochi Sofa is not responsible for the privacy practices of third-party websites or services that we do not control.

We encourage you to review the privacy policies of relevant third parties before providing personal information directly to them.

17. Children

Our Products and Website are not specifically directed at children for the purpose of collecting personal information.

Mochi Sofa does not knowingly seek to collect personal information directly from children where it is not reasonably necessary to provide our Products or services.

Where information about a child is provided in connection with a customer enquiry, delivery, safety matter or other legitimate purpose, we will handle that information appropriately and only for the relevant purpose.

18. Changes to this Privacy Policy

Mochi Sofa may update this Privacy Policy from time to time to reflect changes to our business, Website, service providers, information-handling practices or legal obligations.

The current version will be published on our Website and will display the date on which it was last updated.

We encourage customers and Website visitors to review this Privacy Policy periodically.