SHIPPING POLICY
Last updated: 26 August 2026
At Mochi Sofa, we aim to make receiving your new furniture as simple as possible.
All products available for purchase are stocked in Australia and orders are currently delivered within Australia only.
1. Where We Deliver
Mochi Sofa delivers Australia-wide.
At this time, we do not offer international delivery.
Delivery availability may be subject to the location of the delivery address and the ability of our delivery provider to service that location.
2. Where We Ship From
Although our products are manufactured overseas, products available for purchase through the Mochi Sofa website are stocked in Australia before being sold and are dispatched from
within Australia.
Customers purchasing through our Australian website will therefore not be required to arrange international freight, customs clearance or importation of their individual order.
3. Processing and Dispatch
We aim to dispatch in-stock orders within 2–3 business days after an order has been successfully placed and payment has been confirmed.
Orders placed on weekends or public holidays will generally begin processing on the next business day.
During particularly busy periods, promotions or circumstances outside our reasonable control, processing may take longer. If there is a significant delay affecting your order, we will use reasonable efforts to keep you informed.
4. Delivery Timeframes
Delivery times vary depending on the delivery location and the delivery service available for your order.
Once your order has been dispatched, you will receive tracking information where tracking is available.
Any delivery timeframe provided by Mochi Sofa or the delivery provider is an estimate rather than a guaranteed delivery date unless expressly stated otherwise.
Delivery times may be affected by factors outside our reasonable control, including carrier delays, severe weather, public holidays and transport disruptions.
5. Shipping Costs
Shipping costs may vary depending on the Product, size of the order and delivery location.
Where shipping charges apply, the applicable delivery cost will be displayed or communicated to you before you complete your purchase.
Mochi Sofa may offer complimentary or promotional shipping to certain metropolitan areas or for selected Products from time to time. Additional shipping charges may apply to regional, remote or other locations where higher freight costs are incurred.
Any applicable shipping charge will be shown before the order is completed.
6. Delivery Method
Mochi Sofa uses third-party delivery, courier and freight providers to deliver orders throughout Australia.
The delivery provider used for an order may vary depending on factors including the Product, package size and weight, delivery location, service availability and delivery cost.
Our Products may be packaged and compressed where appropriate to make transportation and handling more convenient.
Unless otherwise stated, delivery is to the delivery address provided with your order and does not include installation, assembly or placement of the Product within your home.
Delivery requirements, including whether somebody must be present to receive the order, may vary depending on the delivery provider and delivery service used for your order.
Where tracking is available, customers will receive tracking information after their order has been dispatched.
7. Tracking Your Order
Where tracking is available, tracking information will be provided after your order has been dispatched.
Please allow some time after receiving your tracking information for the delivery provider's tracking system to update.
If your tracking information has not updated for an unusual period of time or your order has not arrived within the expected delivery timeframe, please contact us at info@mochisofa.com.au.
8. Delayed or Lost Deliveries
If your order has not arrived within the expected delivery timeframe, please contact Mochi Sofa rather than attempting to resolve the matter yourself with the delivery provider.
We will investigate the delivery with the relevant delivery provider.
If a Product is confirmed to have been lost in transit before delivery, Mochi Sofa will provide any remedy required under applicable law, which may include arranging a replacement or providing a refund depending on the circumstances.
9. Incorrect Delivery Details
Please carefully check your delivery address and contact information before submitting your order.
Customers are responsible for providing accurate and complete delivery information.
If an order cannot be delivered because incorrect or incomplete delivery information was supplied, reasonable additional redelivery or storage costs may apply.
If you notice an error in your delivery information after placing an order, please contact info@mochisofa.com.au as soon as possible. We cannot guarantee that delivery information can be changed once an order has been dispatched.
10. Failed Delivery
If a delivery cannot be completed because of circumstances within the customer's reasonable control, including where delivery requirements have not been met, additional redelivery or storage charges may apply.
Any redelivery arrangements will depend on the options made available by the relevant delivery provider.
11. Regional and Remote Deliveries
We aim to deliver Australia-wide; however, delivery times and costs may be greater for regional and remote locations.
Some locations may also be subject to delivery restrictions imposed by the delivery provider.
Where we are unable to deliver an order to the address provided, we will contact you to discuss the available options. Where delivery cannot reasonably be arranged, we will provide an appropriate refund for the affected order.
12. Damaged Deliveries
If your Product appears to have been damaged during delivery, please contact Mochi Sofa at info@mochisofa.com.au as soon as reasonably practicable after discovering the damage.
Please retain the Product and packaging where reasonably possible while we investigate the issue.
We may ask you to provide photographs or other information to help us assess the damage and resolve the matter with the delivery provider.
Your rights in relation to damaged or faulty Products are not limited by this Shipping Policy and are subject to the Australian Consumer Law.
13. Questions About Delivery
If you have any questions about an order or delivery, please contact:
Mochi Sofa Pty Ltd
Email: info@mochisofa.com.au
Website: www.mochisofa.com.au
This Shipping Policy should be read together with Mochi Sofa's Terms and Conditions.
Nothing in this Shipping Policy excludes, restricts or modifies any rights or remedies that cannot lawfully be excluded under the Australian Consum